In my former life of working with child care professionals, I attended a fabulous development opportunity making me examine if my customer service at the time was smelling a little fishy.
FISH! Philosophy
Choose your ATTITUDE – one that will make today a great day!
Find ways to PLAY!
Be PRESENT – by staying focused and responding when customers [...]
According to a recent Voice of the Customer survey conducted by Ernan Roman Direct Marketing*, relationship strength has 12 times more influence on keeping customers and repeat purchases than product satisfaction does.
This statistic is a great reminder of what we already know – the relationships that we build can make or break our business.
*As [...]
Our four week premature blessing is now nine months old – how time flies! Thanks to all who have offered prayers, a wide range of appropriate “she is so cute” comments and general support. We appreciate you!
Besides this new cute addition, you will see a slight change in direction from us and new talented team members [...]
* Originally Published August 2008
Who knows you?
One of the most overlooked resources in our lives are those people who care about us the most. We spend a great deal of energy and money trying to find people that can figure us out and put us on the right path. The truth of the matter is, [...]
Welcome to the Inaugural Edition of Melissa’s Minute. Alchemy Virtual Business Solutions is proud and excited to introduce it’s newest resource, Melissa’s Minute.
Once a month, Alchemy owner, Melissa Silva, will offer helpful tips for managing the various administrative aspects of your sales funnel. You will also meet new people and revisit with those you already [...]
