In my former life of working with child care professionals, I attended a fabulous development opportunity making me examine if my customer service at the time was smelling a little fishy.
FISH! Philosophy
- Choose your ATTITUDE – one that will make today a great day!
- Be PRESENT – by staying focused and responding when customers and colleagues need you most.
- MAKE someone’s day – Do something out of the ordinary. Find someone who needs a helping hand, words of encouragement and support or a listening ear and give without strings attached.
What is your scent today?
Excerpted from FISH! By Stephen C. Lundin, Harry Paul and John Christensen.
According to a recent Voice of the Customer survey conducted by Ernan Roman Direct Marketing*, relationship strength has 12 times more influence on keeping customers and repeat purchases than product satisfaction does.
This statistic is a great reminder of what we already know – the relationships that we build can make or break our business.
*As [...]
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Tough Choices / A Memoir by Carly Fiorina
Day to day most all of us find ourselves with the opportunity to lead – whether professionally, personally or within other avenues. These opportunities may not be obvious at first or come with a fancy title but we partake in them more than we may think.
Carly Fiorina’s insights [...]
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* Originally Published August 2008
As a child, I was often referred to as “The Prince of Procrastination”, and I was well into adulthood before I truly understood the importance of writing a schedule. I relied on my “incredible” memory for dates, times, and places. My memory faded with age.
Now, in order for me to accomplish [...]
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Coastal Pet Rescue brings its adoption events for 2009 to an end with Deck the Paws on Tybee Island.
An excerpt from their website explains…
More families bring pets into their homes during the holidays than at any other time of year. What better gift can any of us give during the holiday season than to [...]
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Liberating your sales funnel boils down in its simplest form to two words for me – people and planning.
Whether you have a product or a service, at the bare bones profit is generated from people who do business with you. It’s the people who pay you, refer you and /or continue to do business with [...]
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Our four week premature blessing is now nine months old – how time flies! Thanks to all who have offered prayers, a wide range of appropriate “she is so cute” comments and general support. We appreciate you!
Besides this new cute addition, you will see a slight change in direction from us and new talented team members [...]
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Life’s Greatest Lessons 20 Things That Matter by Hal Urban
Two things that the author expresses right in the beginning strike me:
“It’s about tapping into your potential for becoming the best person you can be and enjoying life to the fullest”; and
“I discovered long ago that regardless of age, people are eager to learn when it [...]
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As a child, no matter how long the car ride or how much my older brother picked on me I could be taken anywhere as long as I had a book along for the ride. The library was a wonderful place where I was able to borrow the next series of books to keep myself [...]
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* Originally Published August 2008
Who knows you?
One of the most overlooked resources in our lives are those people who care about us the most. We spend a great deal of energy and money trying to find people that can figure us out and put us on the right path. The truth of the matter is, [...]
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