In my former life of working with child care professionals, I attended a fabulous development opportunity making me examine if my customer service at the time was smelling a little fishy.

FISH! Philosophy

• Choose your ATTITUDE – one that will make today a great day!

• Find ways to PLAY!

• Be PRESENT – by staying focused and responding when customers and colleagues need you most.

• MAKE someone’s day – Do something out of the ordinary.  Find someone who needs a helping hand, words of encouragement and support or a listening ear and give without strings attached.

What is your scent today?

Excerpted from FISH! By Stephen C. Lundin, Harry Paul and John Christensen.